AI Customer Service Automation

24/7 AI Customer Service — Automate responses, orders and complaints

Never lose a customer to wait time again. Our autonomous AI agent responds instantly on WhatsApp, email and phone, takes orders, manages complaints and builds customer loyalty — 24 hours a day, 7 days a week, in over 18 languages.

24/7Availability
0sWait time
18+Languages supported
100%GDPR compliance

How AI customer service automation works

An autonomous AI agent that understands your customers, answers their questions and manages interactions end to end.

📱

AI responds on WhatsApp

Your customers message on WhatsApp Business; the AI agent responds instantly, takes the order, confirms availability and forwards to your team. Conversation history per customer, response in under 2 seconds.

AI responds by email

The agent automatically sorts your inbox, answers common questions (hours, prices, stock, delivery), routes complex requests to the right person and tracks each conversation to resolution.

📞

AI responds by phone

A voice AI assistant answers calls outside business hours, takes messages, confirms appointments and screens unwanted calls. Your customers never reach a passive answering machine again, but a conversational AI.

🌀

Escalation to a human

The AI recognizes its limits: when a request is complex or sensitive, it transfers the conversation to a member of your team with the full context. You keep total control over every interaction.

Why automate your customer service with AI

Reduce costs, increase customer satisfaction and never leave a request unanswered again.

Zero wait time

Your customers receive an immediate response, day or night. No more queues, unanswered messages and frustrated customers. Every interaction is handled in under 2 seconds.

🌐

Multilingual (18+ languages)

The AI agent responds in French, English, Spanish, Arabic, Mandarin and over 18 languages. Your customers — local, tourists or international — are served in their language, without barriers or misunderstandings.

🕑

24/7 availability

Your customer service never sleeps. Requests received at night, on weekends and on holidays are handled immediately. You capture sales you would have previously lost during closing hours.

💰

Cost reduction

A single AI agent replaces several part-time customer support positions. You save up to 80% on customer service costs while improving the quality and speed of responses.

📊

Tracking and analysis

Every conversation is recorded, categorized and analyzed. You get weekly reports on frequently asked questions, complaints, customer satisfaction and emerging trends.

🔒

Security and compliance

Each client has their own VPS server with their own API keys. Personal data is automatically anonymized and the system is GDPR compliant. No data is ever shared between clients.

Supported channels and platforms

The AI agent connects to the tools your customers already use every day.

📱

WhatsApp Business

Native integration with the WhatsApp Business API. The AI agent responds, sends order confirmations, appointment reminders and delivery notifications directly on WhatsApp.

📷

Instagram & Facebook

The agent responds to Instagram and Facebook Messenger direct messages, manages comments and interacts with your community. Ideal for shops, restaurants and service brands.

Email (IMAP/SMTP)

Connection to your business email inbox. Automatic sorting, responses to common questions, routing of complex emails and conversation tracking to resolution.

📞

Phone (AI Voice)

Voice assistant that answers incoming calls after hours, takes messages, confirms appointments and screens calls. Your customers never reach a passive answering machine again.

Concrete automation examples

Real situations the AI agent handles for you, from day one.

📱

Restaurant order on WhatsApp

A customer sends a message at 11 PM to order a dish. The AI agent confirms availability, takes the order, communicates the wait time and forwards to the kitchen.

Artisan quote request

A prospect sends an email on Sunday evening. The AI agent responds, asks qualifying questions, estimates a price range and schedules an appointment.

📞

After-hours call

A customer calls after closing. The voice AI answers, takes the message, offers a callback the next day and sends an automatic confirmation email.

Defective product complaint

The AI agent recognizes the complaint, offers a refund or exchange according to your policies, and escalates to the manager if the customer remains dissatisfied.

Choose your AI customer service plan

One-time setup + monthly maintenance. Dedicated VPS server for each client. No data shared.

Essential

To get started
$1,500
One-time setup — CAD
Maintenance: $200/month
  • 1 AI customer service agent 24/7
  • WhatsApp Business + email
  • Email support
  • Monthly updates
  • Dedicated VPS server
  • Training (2h included)
Choose Essential

Premium

Complete solution
$4,000
One-time setup — CAD
Maintenance: $750/month
  • Unlimited AI agents (all modules)
  • Complete custom solution
  • 24/7 support (email + phone + WhatsApp)
  • Weekly updates
  • High-performance VPS server
  • Training (10h included)
  • Custom API integrations
  • Custom branding
Choose Premium

See all our AI solutions · Request a personalized quote

Frequently asked questions about AI customer service automation

Everything you need to know before deploying an AI agent for your customer service.

Can the AI really answer 24/7 without a human?

Yes. The autonomous AI agent automatically answers your customers' questions on WhatsApp, email, phone and social media, day and night. It understands your business context (products, hours, prices, return policies) and formulates natural responses in French, English and over 18 languages. You can escalate to a human at any time.

Can the agent take orders on WhatsApp?

Absolutely. The agent takes orders on WhatsApp Business, by email and by phone, confirms the details with the customer, sends the order to your management system and sends an automatic confirmation. For restaurants, shops and artisans, the full flow is automated from request to confirmation.

How does the AI handle complaints?

The AI agent recognizes complaints, attempts first-level resolution (refund, exchange, apology) according to your policies, and escalates to you if the customer remains dissatisfied. Each complaint is tracked, categorized and followed through to resolution. You receive a weekly report of complaints and their handling.

Which communication channels are covered?

The AI agent responds on WhatsApp Business, Instagram, Facebook Messenger, email and phone (synthetic voice). It maintains a conversation history per customer, regardless of the channel used, for a consistent and personalized experience. Your customers reach you where they want, when they want.

How much does customer service automation cost?

Three plans are available: Essential at $1,500 CAD (setup) + $200/month, Professional at $2,500 CAD + $400/month (also including stock management and invoicing), and Premium at $4,000 CAD + $750/month (unlimited agents and custom integrations). Each plan includes a dedicated VPS server and training. See the Pricing section for full details.

Automate your customer service this week

Deployment in 1 to 2 weeks. Training included. Dedicated server. Free quote within 24h.

Request a free quote View pricing

Request a free quote

Contact us to discuss your customer service automation needs. We'll propose a tailored solution adapted to your business — restaurant, shop, artisan trade, SME or other.

👤
Founder
Samir EL-HABIB KAHLOUL
🌐
Website
www.pro-ai-agent.com
📞
Phone
+1 (312) 866-9095

Send us a message